Returns & cancellation of orders
Please note: Very Important: No product may be returned for any reason without the prior approval of Westronics Ltd.
Packaging: Customer must take care to securely package all goods.Customer is responsible for returning products to Westronics Ltd at the Customer"s risk and expense. It is recommended that you should use a recorded delivery service with adequate insurance and keep a record of proof of posting.
Any stock order placed that has been correctly supplied by Westronics Ltd and is subsequently not required can be returned to us unused, within 20 days of receipt of goods, This is only applicable if goods remain in a "as new" and unused condition including all parts. The cost of return carriage must be paid by the customer.
Ownership of Goods
Any product(s) returned to Westronics Ltd shall become the property of Westronics Ltd. If Westronics Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer's warranty, Westronics Ltd reserves the right to charge Customer for the parts. Westronics Ltd will advise the Customer prior to assessing these charges.
Quick Checklist of Returns procedure
Send email to Westronics Ltd with reason for return. Including: Your name, Address, Order Number or Invoice Number of original Purchase, Product code/description, Reason for return, Action Request.
On instruction from Westronics Ltd:, Package goods to return complete with any parts/accessories notes etc. (unless specified to return any part(s) only), Package in a protective way (to be safe for handling & secure enough not to be accidentally opened), On posting obtain adequate Insurance & Proof of posting.
NB: The cost of return carriage must be paid by the customer.